Question 1

How do I place an order❓

Accepted Answer

1. Add the products you wish to purchase into the cart and checkout
2. Input your delivery details and payment method, check for and apply available coupons then place your order
3. EMT is available as payment option, please reach out for instructions via live chat for our EMT Policy
4. After completing those steps kick your feet up -- relax and wait for the courier’s ETA and receive your product

Question 2

Email Confirmation 📧

Accepted Answer

• In rare cases, our order confirmation emails will be sent to your junk folder
 • Please check the junk folder to view your order confirmation and details

Question 3

Age Verification 🏁

Accepted Answer

1. We ask that all first-time customers send us a copy of their ID through our live chat
2. Once verified in our system, no further verification is needed for future orders
3. All order details must match the ID provided, unless we can verify through another reference your order will be on hold until this step is completed

Question 4

Payment Methods 🏧

Accepted Answer

• We only accept CASH on delivery, please mention in the notes section at checkout if change is needed.
 • There is a 5$ DELIVERY FEE on orders below $100

Question 5

I’m having trouble applying the coupon code 😡

Accepted Answer

• The coupon code box is located on the cart page at checkout
 • Please contact us via ONLINE CHAT for assistance if you cannot input the coupon code

Question 6

1-3 Hour Or Its Free Guarantee ✅

Accepted Answer

AGC guarantees fast and safe delivery, but factors like traffic accidents, construction, and extreme weather conditions can affect the guarantee. The 1-3 hour timer starts when we receive the order in our system. For phone orders, the timer begins when the office has time to place your order through our ordering system. For orders placed outside of business hours, the timer starts at 10 a.m. when deliveries start the next business day.

Question 7

Perks to register for an account 🤝🏼

Accepted Answer

1. Collect coupons and redeem them at checkout for discounts
2. Get news of our latest deals and holiday sales
3. View your previous orders organized in your account

Question 8

Will my ID be kept confidential? 🏦

Accepted Answer

Yes. Our database is secured and encrypted, meaning the information you provide will be kept confidential. After sending your ID, we discard the document as verification has been completed.

Question 9

I registered, and my account isn’t approved❓

Accepted Answer

Your account may not be approved if the ID hasn’t been received. So, first, please follow the requested AGE VERIFICATION steps, make sure all details are accurate and meet the age verification requirements. Then, please get in touch with us if the ID was sent, and we’ll help approve your account.

Question 10

Welcome 15% off coupon code (AGC15) 🧑‍💻

Accepted Answer

1. New customers receive 15% off their first order
2. Cannot be stacked in conjunction with other coupons
3. Welcome coupon code is for one-time use

Question 11

🤑 Earn 1 AGC point for every $1 spent 🤑

Accepted Answer

• Points cannot be redeemed with other coupons
 • Eligible on all orders
 • 250 AGC Points can be redeemed for Free Delivery
 • 500 AGC Points can be redeemed for 10% off any order
 • 750 AGC Points can be redeemed for 15% off any order
 • 1000 AGC Points can be redeemed for the customer’s choice of 1 OZ of house blend, 1 Gas Gang Vape Pen, 2G Gas Gang Shatter, High Dose Gummies, or any Nicotine Vape

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HOURS OF OPERATION

Monday 10am - 8pm
Tuesday 10am - 8pm
Wednesday 10am - 8pm
Thursday 10am - 8pm
Friday 10am - 8pm
Saturday 10am - 8pm
Sunday 10am - 8pm

GOT QUESTIONS?

902 580 5138

info@atlanticgreencross.co

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